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You can convert these chats into tickets, and transfer them to other agents in your team to better help those customers.
Back in Freshdesk, you can look at correspondence from customers on other channels like email, phone and social media, along with your chat tickets.
Build custom Rules to proactively show the chat with situation-specific message to the right people, e.g.
to those with more than 100 in their shopping basket.
Learn more about Freshdesk 70% of Snap Engage clients come to us from another chat provider. Because we're focused on outcomes that have a powerful impact on your business.